Customer Service

Business Assessments.

Our consultants will compare your existing business processes with your existing software and put together a detailed report of our findings. This will include recommendations for improving the day to day running of your business while getting maximum benefit from our software.

On-Site Support.

On-Site Support is an excellent option if more in-depth service, training or trouble shooting is needed. End user training or group custom training on new features and solutions is also handled effectively using on-site support.

Online Support.

Online support is available by ESS logging onto your computer through ESS’s remote connection. This is an excellent diagnostic tool which allows us to view your system in real-time.

Telephone Support.

Our phones are always answered by a live person to ensure that you receive prompt, personal and efficient service. These services are available Monday through Friday 8:00am CST to 5:00pm CST. We also do stand-by support and after hour support when requested.

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